The System Shepherd™ Portal provides immediate access to key performance indicators to provide executives and IT managers with distinctive insights into mission-critical and ongoing business functions. It isn’t enough just to meet your end users’ system performance expectations. You need to have the documentation to prove it. In some cases, documentation and performance reports and graphs are mandatory to prove that the company has fulfilled its formal performance commitments to clients. System and application status together with performance reports are available in a readily understandable reporting format, providing weekly performance snapshots, as well as monthly performance analysis reports.

Keeping your ERP/CRM, business applications, email servers, and e-commerce database servers available, secure, and performing at a high-level is important to maintain competitiveness, maximise revenue and keep your customers satisfied. How well Is your IT organisation optimised to help you get the most out of your existing investment?

Customisable escalation levels can be easily defined through the System Shepherd™ Portal, which significantly cuts Mean-Time-To-Resolution by assuring that the right information reaches the right person at the right time. There is unlimited capacity to define a complete escalation protocol: who is alerted, how they are alerted, when, how frequently and the time allowed before escalation to the next step.

IT operations are increasingly employing automation technology to reduce costs, accelerate process execution, and minimize errors. To some IT professionals, this trend is an alarming threat to their value and ultimate job security. However, IT departments are often overly reliant upon high-skilled professionals performing repetitive tasks.

Many talented experts are wasting their time performing everyday tasks that could be carried out by a less skilled person, if given the right automation tool - or even automated completely.

Where would the telecoms industry be today if the role of the telephonist hadn’t been automated?